Returns & Refunds

RETURNS & REFUNDS

Return requests must be submitted within 14 days of delivery. Please contact us before sending an item back so we can review your request and provide return instructions.

Return Eligibility

• Grooming products must be unopened, unused and in their original condition.
• Hats must be unworn, unwashed and in their original condition.

Items that do not meet these conditions are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs. If an item arrives damaged or an incorrect item was sent, THRY will cover the return shipping cost after the issue has been reviewed.

Refunds

Approved refunds for eligible merchandise are issued after the returned item is received and inspected. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Questions

For help with a return, please contact us through our Contact page.